SaaS Service Agreement
SaaS Service Agreement
FLEETRIX SAAS SERVICE AGREEMENT
Version 1.1
Effective Date: 01/02/2026
Last Updated: 01/06/2026
This SaaS Service Agreement (“Agreement”) governs the provision of Fleetrix software-as-a-service offerings provided by Fleetrix Technologies Enterprise (“Fleetrix”, “Company”, “we”, “us”, or “our”) to customers (“Customer”, “you”, or “your”).
By subscribing to or using Fleetrix Services, Customer agrees to this Agreement.
1. Agreement Scope
This Agreement applies to Fleetrix Services provided to Customers under subscription plans, enterprise agreements, or other commercial arrangements.
This Agreement supplements Fleetrix Terms of Use and other applicable legal documents.
Where a separate enterprise agreement exists, that agreement may override specific provisions of this Agreement.
2. Service Scope
Fleetrix provides software solutions for transportation, workforce, and operational management, including but not limited to:
Driver management
Route planning
Scheduling
GPS tracking
Billing and invoicing
OCR processing
Operational analytics
Workflow management
Service scope depends on subscription plan or enterprise agreement.
3. Subscription Plans
Fleetrix may offer:
Monthly plans
Annual plans
Enterprise contracts
Promotional plans
Trial plans
Features, pricing, and usage limits may vary by plan.
Fleetrix reserves the right to modify subscription plans, features, or pricing.
4. Customer Responsibilities
Customer agrees to:
Maintain account security
Provide accurate information
Ensure lawful use
Maintain internal compliance
Manage Authorized Users responsibly
Protect login credentials
Customer remains responsible for all activities conducted under its account.
5. Payment Terms
Customer agrees to pay applicable subscription fees, charges, and taxes.
Payment is primarily accepted via bank transfer unless otherwise agreed.
Service activation may occur only after payment confirmation.
Late payment may result in:
Suspension
Restricted access
Service termination
Outstanding payment obligations remain enforceable until fully satisfied.
6. Service Availability
Fleetrix is designed to operate on a 24/7 basis.
Availability may be affected by:
Infrastructure outages
Maintenance
Security incidents
Third-party disruptions
Force majeure events
Fleetrix does not guarantee specific uptime unless explicitly agreed in writing.
7. Maintenance
Fleetrix may perform scheduled or emergency maintenance.
Maintenance may include:
Security patches
Infrastructure upgrades
Database maintenance
Performance tuning
Software improvements
Emergency maintenance may occur without prior notice where necessary.
8. Support Services
Support is primarily provided via email.
Primary support contact:
info@fleetrixapp.com
Support response targets:
Critical Issues
Within 24 business hours
Non-Critical Issues
Within 2 to 3 business days
Response targets are commercially reasonable and not guaranteed service-level commitments.
9. Backup and Recovery
Fleetrix maintains commercially reasonable backup and recovery procedures to support business continuity and disaster recovery.
Backup practices may include:
Infrastructure backup
Database backup
Recovery procedures
Data redundancy
Customer acknowledges that no backup system can guarantee zero data loss.
Fleetrix shall not be liable for data loss caused by events beyond reasonable control.
10. Customer Data
Customer retains ownership of Customer Data.
Fleetrix acts as software provider and data processor for Customer Data.
Fleetrix does not claim ownership of Customer Data.
Customer grants Fleetrix limited rights to process Customer Data solely for purposes of providing Services.
11. Confidentiality
Both parties agree to protect Confidential Information exchanged during the business relationship.
Confidential Information includes business, technical, financial, operational, and strategic information.
Confidentiality obligations survive termination of this Agreement.
12. Suspension and Termination
Fleetrix may suspend or terminate Services due to:
Non-payment
Security risks
Breach of agreement
Illegal activities
Regulatory requirements
Termination shall not remove Customer’s outstanding payment obligations.
13. Data Export
Customer may request data export within thirty (30) days after termination or expiration.
Export is subject to:
Verification requirements
Technical limitations
Legal obligations
* Applicable fees (if any)
Fleetrix shall use commercially reasonable efforts to provide exportable data.
14. Data Deletion
Customer Data may be deleted sixty (60) days after termination unless retention is required by law, enterprise agreement, or operational necessity.
Certain records may be retained longer where legally required.
15. Limitation of Liability
Fleetrix shall not be liable for indirect, incidental, consequential, or punitive damages.
Fleetrix’s aggregate liability shall not exceed fees paid during the preceding six (6) months.
16. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of Malaysia.
Disputes shall be subject to the jurisdiction of the courts of Malaysia.
Version 1.1
Effective Date: 01/02/2026
Last Updated: 01/06/2026
This SaaS Service Agreement (“Agreement”) governs the provision of Fleetrix software-as-a-service offerings provided by Fleetrix Technologies Enterprise (“Fleetrix”, “Company”, “we”, “us”, or “our”) to customers (“Customer”, “you”, or “your”).
By subscribing to or using Fleetrix Services, Customer agrees to this Agreement.
1. Agreement Scope
This Agreement applies to Fleetrix Services provided to Customers under subscription plans, enterprise agreements, or other commercial arrangements.
This Agreement supplements Fleetrix Terms of Use and other applicable legal documents.
Where a separate enterprise agreement exists, that agreement may override specific provisions of this Agreement.
2. Service Scope
Fleetrix provides software solutions for transportation, workforce, and operational management, including but not limited to:
Driver management
Route planning
Scheduling
GPS tracking
Billing and invoicing
OCR processing
Operational analytics
Workflow management
Service scope depends on subscription plan or enterprise agreement.
3. Subscription Plans
Fleetrix may offer:
Monthly plans
Annual plans
Enterprise contracts
Promotional plans
Trial plans
Features, pricing, and usage limits may vary by plan.
Fleetrix reserves the right to modify subscription plans, features, or pricing.
4. Customer Responsibilities
Customer agrees to:
Maintain account security
Provide accurate information
Ensure lawful use
Maintain internal compliance
Manage Authorized Users responsibly
Protect login credentials
Customer remains responsible for all activities conducted under its account.
5. Payment Terms
Customer agrees to pay applicable subscription fees, charges, and taxes.
Payment is primarily accepted via bank transfer unless otherwise agreed.
Service activation may occur only after payment confirmation.
Late payment may result in:
Suspension
Restricted access
Service termination
Outstanding payment obligations remain enforceable until fully satisfied.
6. Service Availability
Fleetrix is designed to operate on a 24/7 basis.
Availability may be affected by:
Infrastructure outages
Maintenance
Security incidents
Third-party disruptions
Force majeure events
Fleetrix does not guarantee specific uptime unless explicitly agreed in writing.
7. Maintenance
Fleetrix may perform scheduled or emergency maintenance.
Maintenance may include:
Security patches
Infrastructure upgrades
Database maintenance
Performance tuning
Software improvements
Emergency maintenance may occur without prior notice where necessary.
8. Support Services
Support is primarily provided via email.
Primary support contact:
info@fleetrixapp.com
Support response targets:
Critical Issues
Within 24 business hours
Non-Critical Issues
Within 2 to 3 business days
Response targets are commercially reasonable and not guaranteed service-level commitments.
9. Backup and Recovery
Fleetrix maintains commercially reasonable backup and recovery procedures to support business continuity and disaster recovery.
Backup practices may include:
Infrastructure backup
Database backup
Recovery procedures
Data redundancy
Customer acknowledges that no backup system can guarantee zero data loss.
Fleetrix shall not be liable for data loss caused by events beyond reasonable control.
10. Customer Data
Customer retains ownership of Customer Data.
Fleetrix acts as software provider and data processor for Customer Data.
Fleetrix does not claim ownership of Customer Data.
Customer grants Fleetrix limited rights to process Customer Data solely for purposes of providing Services.
11. Confidentiality
Both parties agree to protect Confidential Information exchanged during the business relationship.
Confidential Information includes business, technical, financial, operational, and strategic information.
Confidentiality obligations survive termination of this Agreement.
12. Suspension and Termination
Fleetrix may suspend or terminate Services due to:
Non-payment
Security risks
Breach of agreement
Illegal activities
Regulatory requirements
Termination shall not remove Customer’s outstanding payment obligations.
13. Data Export
Customer may request data export within thirty (30) days after termination or expiration.
Export is subject to:
Verification requirements
Technical limitations
Legal obligations
* Applicable fees (if any)
Fleetrix shall use commercially reasonable efforts to provide exportable data.
14. Data Deletion
Customer Data may be deleted sixty (60) days after termination unless retention is required by law, enterprise agreement, or operational necessity.
Certain records may be retained longer where legally required.
15. Limitation of Liability
Fleetrix shall not be liable for indirect, incidental, consequential, or punitive damages.
Fleetrix’s aggregate liability shall not exceed fees paid during the preceding six (6) months.
16. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of Malaysia.
Disputes shall be subject to the jurisdiction of the courts of Malaysia.