Privacy Policy
Privacy Policy
FLEETRIX PRIVACY NOTICE
Version: 1.1
Effective Date: 01/02/2026
Last Updated: 01/06/2026
This Privacy Notice (“Notice”) describes how Fleetrix Technologies Enterprise (“Fleetrix”, “Company”, “we”, “us”, or “our”) collects, uses, stores, processes, discloses, and protects personal data through Fleetrix software, applications, websites, and related services (“Services”).
By accessing or using Fleetrix, you acknowledge that you have read and understood this Privacy Notice.
1. Introduction
Fleetrix is committed to protecting personal data and maintaining responsible privacy practices in accordance with applicable laws and industry standards.
This Privacy Notice explains how Fleetrix collects, processes, stores, uses, discloses, and protects personal data.
2. Scope
This Privacy Notice applies to personal data processed through Fleetrix Services, including data relating to:
Website visitors
Customers
Business clients
Staff users
Drivers
Contractors
Service providers
End users
This Privacy Notice applies to personal data processed electronically, digitally, or through operational workflows.
3. Definitions
For purposes of this Privacy Notice:
Personal Data means information relating to an identified or identifiable individual.
Processing means collection, recording, storage, use, transmission, disclosure, deletion, or other handling of Personal Data.
Customer Data means data submitted, uploaded, stored, or processed through Fleetrix by customers.
Data Controller means the party determining purposes and means of processing.
Data Processor means the party processing data on behalf of a controller.
4. Categories of Data Collected
Fleetrix may collect and process the following categories of information.
4.1 Personal Information
This may include:
Full name
Email address
Phone number
Contact details
Identification-related details where applicable
4.2 Business Information
This may include:
Company name
Business address
Billing information
Company registration details
Operational business records
4.3 Employment and Operational Information
This may include:
Driver records
Staff records
Department information
Role assignments
Work schedules
Operational workflow records
4.4 Location Data
Fleetrix may collect location-related data from authorized devices.
This may include:
GPS coordinates
Historical location records
Route movement
ETA-related information
Location timestamps
Location data is collected to support:
Fleet tracking
Route planning
Scheduling
Service verification
Operational analytics
4.5 Photos and Media
Fleetrix may process media and visual records including:
Completion photos
Pickup photos
Drop-off photos
Reference images
Uploaded documents
OCR-related documents
These may contain personal or operational information.
4.6 Financial Information
This may include:
Payment records
Billing information
Bank transfer records
Bank account details
Invoices
Quotations
Credit notes
Receipts
4.7 Technical and Device Information
This may include:
IP address
Device type
Browser type
Operating system
Session logs
Access timestamps
Usage data
5. How We Collect Data
Fleetrix may collect data through various sources including:
Direct customer submissions
Account registration
Platform usage
GPS-enabled devices
Uploaded files and media
Billing activities
Technical monitoring tools
Cookies and tracking technologies
Customer support communications
Some data may be automatically collected during service usage.
6. Purposes of Processing
Fleetrix processes data for legitimate business and operational purposes, including:
Account registration and management
Service delivery
Platform functionality
Route optimization
GPS tracking
Billing and invoicing
OCR processing
Customer support
Security monitoring
Compliance obligations
Analytics and reporting
Service improvement
7. Legal Basis for Processing
Fleetrix processes Personal Data based on one or more lawful grounds permitted by applicable laws.
These lawful grounds may include:
7.1 Contractual Necessity
Processing necessary to provide Services, including:
Account creation
Subscription management
Platform access
Service delivery
Billing and payment processing
7.2 Legitimate Business Interests
Processing necessary for legitimate business purposes, including:
Security monitoring
Fraud prevention
Operational analytics
Service optimization
Performance improvement
Provided such interests do not override individual privacy rights.
7.3 Legal and Regulatory Compliance
Processing necessary to comply with legal obligations, including:
Tax compliance
Financial record retention
Regulatory obligations
Law enforcement requests
7.4 Consent
Where required by law, Fleetrix may rely on consent for certain processing activities.
Consent may be withdrawn subject to legal or operational limitations.
8. Cookies and Tracking Technologies
Fleetrix uses cookies and similar technologies to improve platform functionality, security, and user experience.
Cookies may include:
Essential cookies
Functional cookies
Performance cookies
Analytics cookies
Cookies may be used for:
Session management
Authentication
Security
Usage analytics
Preference management
Users may configure browser settings to disable cookies, though certain features may be affected.
For more information, please refer to Fleetrix Cookie Policy.
9. Hosting and Storage Infrastructure
Fleetrix uses cloud infrastructure, storage systems, and supporting technologies to operate Services.
Primary infrastructure is hosted in Singapore.
Primary data storage may include cloud hosting and object storage infrastructure located in Singapore.
Fleetrix may also use third-party infrastructure providers, storage providers, and technical service providers to support:
Hosting
Data storage
Backup
Disaster recovery
Performance optimization
Security monitoring
Data may be processed or stored in multiple jurisdictions where necessary for operational or legal purposes.
10. Data Retention
Fleetrix retains Personal Data only for as long as necessary to fulfill business, contractual, legal, operational, and security purposes.
Retention periods may vary depending on:
Subscription plans
Service requirements
Legal obligations
Operational needs
Enterprise agreements
Examples may include:
Location Data
Typically retained based on operational requirements.
Photos and Media
Retained according to service plan or business requirements.
Financial Records
Retained in accordance with legal and accounting requirements.
Account Records
Retained as necessary for service delivery and compliance.
Upon termination or expiration, data may be archived, deleted, anonymized, or retained temporarily where appropriate.
11. Data Sharing and Disclosure
Fleetrix does not sell Personal Data.
Fleetrix may share or disclose Personal Data only where necessary for legitimate business, legal, operational, or service-related purposes.
Data may be shared with:
Infrastructure providers
Storage providers
Technology vendors
Payment-related providers
Professional advisers
Auditors
Regulatory authorities
Law enforcement agencies
Such sharing shall occur only to the extent reasonably necessary.
Fleetrix requires service providers to maintain appropriate confidentiality and security safeguards.
12. Cross-Border Data Transfers
Fleetrix operates internationally and may process or transfer Personal Data across multiple jurisdictions.
Personal Data may be transferred outside a user’s country of residence for purposes including:
Service delivery
Infrastructure support
Backup
Disaster recovery
Technical support
Legal compliance
Fleetrix takes commercially reasonable steps to ensure appropriate safeguards are implemented for cross-border transfers where required.
13. Security Measures
Fleetrix implements commercially reasonable technical, organizational, and administrative safeguards to protect Personal Data.
Security measures may include:
Access control
Authentication controls
Infrastructure monitoring
Backup procedures
Security reviews
Operational safeguards
Data minimization practices
Fleetrix also maintains commercially reasonable backup and recovery practices to support business continuity and disaster recovery.
Despite reasonable safeguards, no system, platform, or transmission method can guarantee absolute security.
14. Data Subject Rights
Subject to applicable laws and regulatory requirements, individuals may have rights regarding their Personal Data.
Such rights may include:
Right to access Personal Data
Right to request correction of inaccurate data
Right to request deletion where applicable
Right to restrict processing
Right to object to certain processing activities
Right to withdraw consent where processing relies on consent
Right to request information regarding processing activities
These rights may be subject to legal, operational, contractual, and regulatory limitations.
Fleetrix may require identity verification before processing such requests.
Requests may be submitted using the contact details below.
15. Third-Party Services and Technologies
Fleetrix may rely on third-party providers, integrations, infrastructure providers, and open-source technologies to deliver Services.
These may include technologies related to:
Cloud infrastructure
Storage systems
Routing and navigation
OCR and document processing
Analytics
Monitoring
Security services
Third-party providers may maintain independent privacy practices.
Fleetrix is not responsible for privacy practices outside its reasonable control.
Users are encouraged to review relevant third-party privacy notices where applicable.
16. Children’s Privacy
Fleetrix Services are intended for business and professional use.
Fleetrix does not knowingly collect Personal Data directly from children under eighteen (18) years of age.
If Fleetrix becomes aware that Personal Data relating to children has been collected improperly, reasonable steps will be taken to delete such information where appropriate.
17. Changes to This Privacy Notice
Fleetrix may revise or update this Privacy Notice from time to time.
Updates may occur due to:
Legal changes
Regulatory updates
Operational changes
Service improvements
Security enhancements
Updated versions become effective upon publication unless otherwise stated.
Continued use of Services after updates constitutes acknowledgment of revised terms.
18. Contact Information
For questions, concerns, or requests regarding this Privacy Notice or Personal Data processing, please contact:
Fleetrix Technologies Enterprise
Website: fleetrixapp.com
Email: info@fleetrixapp.com
Version: 1.1
Effective Date: 01/02/2026
Last Updated: 01/06/2026
This Privacy Notice (“Notice”) describes how Fleetrix Technologies Enterprise (“Fleetrix”, “Company”, “we”, “us”, or “our”) collects, uses, stores, processes, discloses, and protects personal data through Fleetrix software, applications, websites, and related services (“Services”).
By accessing or using Fleetrix, you acknowledge that you have read and understood this Privacy Notice.
1. Introduction
Fleetrix is committed to protecting personal data and maintaining responsible privacy practices in accordance with applicable laws and industry standards.
This Privacy Notice explains how Fleetrix collects, processes, stores, uses, discloses, and protects personal data.
2. Scope
This Privacy Notice applies to personal data processed through Fleetrix Services, including data relating to:
Website visitors
Customers
Business clients
Staff users
Drivers
Contractors
Service providers
End users
This Privacy Notice applies to personal data processed electronically, digitally, or through operational workflows.
3. Definitions
For purposes of this Privacy Notice:
Personal Data means information relating to an identified or identifiable individual.
Processing means collection, recording, storage, use, transmission, disclosure, deletion, or other handling of Personal Data.
Customer Data means data submitted, uploaded, stored, or processed through Fleetrix by customers.
Data Controller means the party determining purposes and means of processing.
Data Processor means the party processing data on behalf of a controller.
4. Categories of Data Collected
Fleetrix may collect and process the following categories of information.
4.1 Personal Information
This may include:
Full name
Email address
Phone number
Contact details
Identification-related details where applicable
4.2 Business Information
This may include:
Company name
Business address
Billing information
Company registration details
Operational business records
4.3 Employment and Operational Information
This may include:
Driver records
Staff records
Department information
Role assignments
Work schedules
Operational workflow records
4.4 Location Data
Fleetrix may collect location-related data from authorized devices.
This may include:
GPS coordinates
Historical location records
Route movement
ETA-related information
Location timestamps
Location data is collected to support:
Fleet tracking
Route planning
Scheduling
Service verification
Operational analytics
4.5 Photos and Media
Fleetrix may process media and visual records including:
Completion photos
Pickup photos
Drop-off photos
Reference images
Uploaded documents
OCR-related documents
These may contain personal or operational information.
4.6 Financial Information
This may include:
Payment records
Billing information
Bank transfer records
Bank account details
Invoices
Quotations
Credit notes
Receipts
4.7 Technical and Device Information
This may include:
IP address
Device type
Browser type
Operating system
Session logs
Access timestamps
Usage data
5. How We Collect Data
Fleetrix may collect data through various sources including:
Direct customer submissions
Account registration
Platform usage
GPS-enabled devices
Uploaded files and media
Billing activities
Technical monitoring tools
Cookies and tracking technologies
Customer support communications
Some data may be automatically collected during service usage.
6. Purposes of Processing
Fleetrix processes data for legitimate business and operational purposes, including:
Account registration and management
Service delivery
Platform functionality
Route optimization
GPS tracking
Billing and invoicing
OCR processing
Customer support
Security monitoring
Compliance obligations
Analytics and reporting
Service improvement
7. Legal Basis for Processing
Fleetrix processes Personal Data based on one or more lawful grounds permitted by applicable laws.
These lawful grounds may include:
7.1 Contractual Necessity
Processing necessary to provide Services, including:
Account creation
Subscription management
Platform access
Service delivery
Billing and payment processing
7.2 Legitimate Business Interests
Processing necessary for legitimate business purposes, including:
Security monitoring
Fraud prevention
Operational analytics
Service optimization
Performance improvement
Provided such interests do not override individual privacy rights.
7.3 Legal and Regulatory Compliance
Processing necessary to comply with legal obligations, including:
Tax compliance
Financial record retention
Regulatory obligations
Law enforcement requests
7.4 Consent
Where required by law, Fleetrix may rely on consent for certain processing activities.
Consent may be withdrawn subject to legal or operational limitations.
8. Cookies and Tracking Technologies
Fleetrix uses cookies and similar technologies to improve platform functionality, security, and user experience.
Cookies may include:
Essential cookies
Functional cookies
Performance cookies
Analytics cookies
Cookies may be used for:
Session management
Authentication
Security
Usage analytics
Preference management
Users may configure browser settings to disable cookies, though certain features may be affected.
For more information, please refer to Fleetrix Cookie Policy.
9. Hosting and Storage Infrastructure
Fleetrix uses cloud infrastructure, storage systems, and supporting technologies to operate Services.
Primary infrastructure is hosted in Singapore.
Primary data storage may include cloud hosting and object storage infrastructure located in Singapore.
Fleetrix may also use third-party infrastructure providers, storage providers, and technical service providers to support:
Hosting
Data storage
Backup
Disaster recovery
Performance optimization
Security monitoring
Data may be processed or stored in multiple jurisdictions where necessary for operational or legal purposes.
10. Data Retention
Fleetrix retains Personal Data only for as long as necessary to fulfill business, contractual, legal, operational, and security purposes.
Retention periods may vary depending on:
Subscription plans
Service requirements
Legal obligations
Operational needs
Enterprise agreements
Examples may include:
Location Data
Typically retained based on operational requirements.
Photos and Media
Retained according to service plan or business requirements.
Financial Records
Retained in accordance with legal and accounting requirements.
Account Records
Retained as necessary for service delivery and compliance.
Upon termination or expiration, data may be archived, deleted, anonymized, or retained temporarily where appropriate.
11. Data Sharing and Disclosure
Fleetrix does not sell Personal Data.
Fleetrix may share or disclose Personal Data only where necessary for legitimate business, legal, operational, or service-related purposes.
Data may be shared with:
Infrastructure providers
Storage providers
Technology vendors
Payment-related providers
Professional advisers
Auditors
Regulatory authorities
Law enforcement agencies
Such sharing shall occur only to the extent reasonably necessary.
Fleetrix requires service providers to maintain appropriate confidentiality and security safeguards.
12. Cross-Border Data Transfers
Fleetrix operates internationally and may process or transfer Personal Data across multiple jurisdictions.
Personal Data may be transferred outside a user’s country of residence for purposes including:
Service delivery
Infrastructure support
Backup
Disaster recovery
Technical support
Legal compliance
Fleetrix takes commercially reasonable steps to ensure appropriate safeguards are implemented for cross-border transfers where required.
13. Security Measures
Fleetrix implements commercially reasonable technical, organizational, and administrative safeguards to protect Personal Data.
Security measures may include:
Access control
Authentication controls
Infrastructure monitoring
Backup procedures
Security reviews
Operational safeguards
Data minimization practices
Fleetrix also maintains commercially reasonable backup and recovery practices to support business continuity and disaster recovery.
Despite reasonable safeguards, no system, platform, or transmission method can guarantee absolute security.
14. Data Subject Rights
Subject to applicable laws and regulatory requirements, individuals may have rights regarding their Personal Data.
Such rights may include:
Right to access Personal Data
Right to request correction of inaccurate data
Right to request deletion where applicable
Right to restrict processing
Right to object to certain processing activities
Right to withdraw consent where processing relies on consent
Right to request information regarding processing activities
These rights may be subject to legal, operational, contractual, and regulatory limitations.
Fleetrix may require identity verification before processing such requests.
Requests may be submitted using the contact details below.
15. Third-Party Services and Technologies
Fleetrix may rely on third-party providers, integrations, infrastructure providers, and open-source technologies to deliver Services.
These may include technologies related to:
Cloud infrastructure
Storage systems
Routing and navigation
OCR and document processing
Analytics
Monitoring
Security services
Third-party providers may maintain independent privacy practices.
Fleetrix is not responsible for privacy practices outside its reasonable control.
Users are encouraged to review relevant third-party privacy notices where applicable.
16. Children’s Privacy
Fleetrix Services are intended for business and professional use.
Fleetrix does not knowingly collect Personal Data directly from children under eighteen (18) years of age.
If Fleetrix becomes aware that Personal Data relating to children has been collected improperly, reasonable steps will be taken to delete such information where appropriate.
17. Changes to This Privacy Notice
Fleetrix may revise or update this Privacy Notice from time to time.
Updates may occur due to:
Legal changes
Regulatory updates
Operational changes
Service improvements
Security enhancements
Updated versions become effective upon publication unless otherwise stated.
Continued use of Services after updates constitutes acknowledgment of revised terms.
18. Contact Information
For questions, concerns, or requests regarding this Privacy Notice or Personal Data processing, please contact:
Fleetrix Technologies Enterprise
Website: fleetrixapp.com
Email: info@fleetrixapp.com