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Password Management

This page reflects the current Fleetrix build. Password handling differs by user type.

1. Forgot Password from Login Page​

All normal login users can use the login portal password reset flow when email delivery is configured.

  1. Open the client login page.
  2. Click Forgot your password?.
  3. Enter the login email address.
  4. Submit the reset request.
  5. Open the reset link from email.
  6. Enter new password and password confirmation.
  7. Sign in again.

This applies to users stored as system login users, including tenant staff, tenant admins, drivers, customer portal users, and owner users.

2. Change Own Password After Login​

Logged-in users can change their own password from Profile.

  1. Sign in.
  2. Open Profile.
  3. Open Configuration.
  4. Go to the password section.
  5. Enter current password.
  6. Enter new password and confirmation.
  7. Save.

The current build shows password strength guidance and confirmation matching in this section.

3. Staff Password​

Staff passwords are mainly handled by self-service reset or Profile configuration.

Staff creation​

When tenant admin creates a staff account in Staff, the create form requires an initial password and confirmation.

Staff password after creation​

In the current staff edit modal, the page states: Password is not changed here. Staff should therefore use:

  • Forgot your password? from the login page if they cannot sign in; or
  • Profile -> Configuration if they are already signed in.

Tenant admins should update staff status, role, department, and profile details from Staff, but routine staff password changes should use the self-service flow above.

4. Driver Password​

Drivers have a tenant-admin reset function in the current build.

Driver creation​

When tenant admin creates a driver in Drivers, the create dialog includes password and password confirmation.

Driver reset by tenant admin​

  1. Open Drivers.
  2. Find the driver.
  3. Use the driver password reset action.
  4. Generate or enter a new password.
  5. Save the reset.
  6. Share the new password securely with the driver.
  7. Ask the driver to sign in again on web or Driver App.

Driver self-service​

If email reset is configured, drivers can also use Forgot your password? from the login page. If already signed in, they can change their password from Profile -> Configuration.

5. Customer Portal Password​

Customer portal login is created when the tenant creates the customer company portal account.

Customer creation​

In Customers -> Add Customer, the current build includes a Portal Login section with:

  • portal email;
  • portal password;
  • generate password button;
  • copy password button.

Customer password after creation​

There is no separate customer password reset button documented in the customer edit table flow. Use one of these current paths:

  • customer uses Forgot your password? from the login page if email reset is configured;
  • customer signs in and changes password from Profile -> Configuration if available to their account;
  • tenant admin creates/updates customer access according to the current customer credential workflow.

Do not use password reset to bypass blacklisted customer restrictions.

6. Tenant Admin Password​

Tenant admins should use the same self-service flow as other login users:

  • Forgot your password? when locked out;
  • Profile -> Configuration when already signed in.

Owner support can also assist with tenant admin login details from owner-side tenant commercial control when onboarding or recovery support is required.

7. Owner-Assisted Tenant User Login Update​

Owner support can update tenant admin, staff, or driver login details when required.

  1. Owner opens Tenants -> Tenant commercial control.
  2. Open the tenant.
  3. Go to Billable Users.
  4. Select Tenant Admins, Staff, or Drivers.
  5. Click Edit on the user.
  6. Update email/login, phone, department, status, or password.
  7. Submit and confirm the change.

Use this for onboarding, support, or account recovery only.

8. Good Password Practice​

RuleReason
Use unique passwordsPrevents one leaked password from exposing multiple accounts.
Reset when staff leavesStops former users from accessing tenant data.
Do not share in group chatsGroup history can expose credentials later.
Review access controlPassword reset does not replace permission review.
Disable unused accountsReduces security risk and billable-user confusion.