Driver and Operations Apps
Fleetrix uses one mobile app that automatically opens the correct Driver or Operations workspace after sign-in.
Driver workflow
- Install the current approved app build and sign in with driver credential.
- Allow location while using the app. The app cannot continue to operational work until the location permission guidance is completed.
- Pull down to refresh after Planner pushes a new plan.
- Open Jobs and verify exact stop IDs, service time, pickup/drop-off, remarks, and attachment requirements.
- Use Routing to open a route from current location through all incomplete stops in order.
- Use Call to choose WhatsApp or normal phone call where contact details exist.
- Upload required proof and tap Mark Complete only after the real stop is finished. Completed stops cannot be reverted by the driver.
Operations workspace
Operations/admin users can review pending approvals, dispatch queue by date, driver status, and assigned work according to permission. Backend/API labels are not part of the daily workflow; use the visible operational actions only.
Common app issues
| Issue | Action |
|---|---|
| No jobs after push | Pull to refresh, verify Planner assignment/time and Push to Apps result, then confirm driver is signed into the correct active account. |
| Workspace unavailable | Try once after network check. If persistent, sign out/in and ask admin to check driver profile/app access. |
| Location blocked | Follow the device-specific permission guide and select Allow While Using App. |
| Session screen appears unexpectedly | Sign in again. The app retains its login while valid, but security/device changes can require reauthentication. |