Apps Users
Fleetrix mobile apps are companion tools for users who need fast operational actions without opening the full web portal. The web portal remains the source of truth for setup, permissions, billing, and master data.
1. Driver App
The Driver App is for assigned drivers.
Main functions
| Function | How it works |
|---|---|
| Sign in | Driver signs in with the driver account created by the tenant admin. |
| View assigned stops | Driver sees stops assigned from Dispatch or Order Timeline. |
| Stop status update | Driver updates pickup/drop-off progress where enabled. |
| Timeline images | Driver uploads required proof images for pickup, drop-off, or service checkpoints. |
| GPS reporting | App reports driver location for Live Tracking when permission and connection are available. |
| Notifications | Driver receives operational alerts when push/device registration is active. |
Driver operating rule
Drivers should only update stops they are actually handling. If the assignment is wrong, dispatch should correct it from the web portal before the driver proceeds.
2. Ops App
The Ops App is for operations supervisors or dispatch users.
Main functions
| Function | How it works |
|---|---|
| Sign in | Ops user signs in with a tenant staff/admin account with app access. |
| Pending approvals | Ops user can approve or reject assigned operational approvals. |
| Dispatch queue | Ops user can review unassigned or exception stops. |
| Driver visibility | Ops user can check driver availability and operational status. |
| Assignment action | Ops user can assign or unassign drivers where permission allows. |
| Session handling | Expired session returns user to sign-in to protect tenant data. |
3. Device Registration
Both apps support device registration for notification delivery.
- Device token is stored locally on the device.
- Token is registered to Fleetrix with the app variant.
- If Firebase is available, push token is used.
- If not, the app can still run without push delivery, depending on configuration.
4. Web Portal Relationship
| Web Portal Setup | App Impact |
|---|---|
| Driver account active | Driver can sign in and receive assignments. |
| Driver department | Controls which operational work can be assigned or filtered. |
| Order accepted | Allows dispatch/driver operational work. |
| Stop assignment | Appears in driver/ops work queues. |
| Timeline image rules | Controls whether proof images are required. |
| Access control | Controls what ops users can approve or change. |
5. Recommended App SOP
- Tenant admin creates staff/driver account in web portal.
- User signs in to the app.
- Device registration is recorded.
- Dispatch assigns stops from web portal or Ops App.
- Driver performs stop updates and uploads proof images.
- Tenant operations reviews completion from Dispatch or Order Timeline.